Across
- 5. to book something in advance.
- 7. positive behaviour/ emotion.
- 9. a synonym of polite.
- 10. important qualitiy of customer service.
- 11. customer, that is not quite angry,but ...
- 12. a synonym of the verb to tell.
- 15. an example of bad customer service.
Down
- 1. action of helping or doing work for someone
- 2. make the guest ...
- 3. a teamwork skill.
- 4. bad customer service.
- 6. an example of courtesy.
- 8. error, malfunctioning.
- 13. used to express posibility
- 14. another example of a teamwork skill.