Across
- 3. Companies give loyal customers
- 7. Is selling additional goods or services to the customer.
- 8. Is a method in which you ask for the sale.
- 9. Is used when a product is in short supply.
- 11. Do not assume that every sales presentation should result in a.
- 13. Obtaining an agreement to buy from a customer.
Down
- 1. Is a closing method in which you explain services that overcome obstacles or problems.
- 2. Encourages a customer to make a decision.
- 4. The things customers do or say to indicate readiness.
- 5. When a customer is having trouble making a decision stop showing.
- 6. Involves finding finding customers and keeping them satisfied.
- 10. An initial effort to close a sale.
- 12. The customer will tell tell you why he or she is not ready to buying.