Across
- 3. When your customer tells you about their vacation you should _______ their comments
- 6. At the end of the call you should give your customer a ____ thank you
- 9. The return timeline is calculated as _____ days from the date the order processed
- 10. If you need to find out whether a coupon can be used on an item, you can check here
- 12. You must do this in order to count an item as an upsell
- 13. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
- 14. A type of return policy for defective jewelry, apparel, and accessories
- 15. You must ____ back new information such as name and email address
- 16. A block that prevents customers from using flexpay (2 words)
- 18. The proper way to offer upsells
Down
- 1. A customer should generally expect to receive a refund within _____ days of shipping the return
- 2. When the call is connected, you must immediately ____ your customer
- 4. Before placing a new order, the customer must pay for any ________ flexpays
- 5. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
- 7. Return Date tool found in Quick Links
- 8. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
- 11. When entering a new address, you should do this to it
- 13. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
- 17. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)