Across
- 2. Associate tool used to view and modify participants benefits and information.
- 4. The first tool used to authenticate a participant.
- 6. Amount a person must pay before their insurance pays any of the bill.
- 8. System customers use to preview a life event or take action on their own.
- 11. Where you look to find COBRA rates.
- 16. Title of a form used to designate who receives what benefits upon passing.
- 17. Percentage the person must pay of a bill not covered by the insurance company.
- 19. Voluntary, work-based program that offers free and confidential assessments, short term counseling, referrals and follow up services to employees who have personal and/or work related problems.
Down
- 1. Type of savings account used to pay certain out of pocket expenses. Only for those in a high deductible plan.
- 3. Amount the person must pay even when the insurance assists. Up to a certain amount.
- 5. Here customers can view their benefit plan document and other resources such as SPD, coverage comparisons chart etc...
- 7. Special account a customer puts money into to pay for certain out of pocket expenses. Use it or lose it.
- 9. Where to transfer a call if there is a gender mismatch.
- 10. The term used to describe the dollar value the IRS puts on the amount of group term life insurance coverage in excess of $50,000
- 12. Tool used by associates to listen to their calls.
- 13. Tool used as LAST RESORT for authentication
- 14. A tool that allows customers to print a list of doctors, hospitals and other health care facilities covered under their plan.
- 15. Tool used to easily authenticate repeat callers.
- 18. The HW process in WIOLR to explain how to complete a transaction on a customers account.