Across
- 2. Don't be biased by stereotypes or preconceived ideas
- 5. Using non-verbal signs to affirm that messages are being listened
- 6. Listening builds trust and invite people to open up
- 7. To put yourself into the speaker’s shoes and share their thoughts
- 9. Body language to show that you are listening
- 10. Ask relevant questions when you don't understand
Down
- 1. Listening to learn
- 3. Barriers to Listening - Engrossed in something else
- 4. Learn to see things from another’s point of view
- 8. One type of Listening that involves problem solving or decision making