Across
- 5. Makes systems access easier
- 7. ERP module for logging all support tickets
- 8. Verifying the identity of a user
- 9. A type of social engineering
- 10. Log ticket here without ERP credentials
Down
- 1. Secret word or phrase
- 2. Cyber security protects them
- 3. Redirecting unresolved service request
- 4. Type of priority of a service request
- 6. Only for emergency service requests