I.D. Training

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Across
  1. 9. WEARING OTHERS SHOES
  2. 11. TYPE OF CLOSE
  3. 12. WHAT IT DOES FOR THE CUSTOMER
  4. 13. ONE IS A__
  5. 16. MIND SUBJECT TO CHANGE
  6. 17. BAD DISPOSITION
  7. 18. YOU MUST BE THIS IN YOUR FIELD
  8. 20. RENDERER
  9. 21. 4TH C
  10. 22. DANCE OR GREETING
  11. 23. NOT A DECORATOR
  12. 25. 3RD C
  13. 26. TYPE OF CLOSE
  14. 27. TYPE OF QUESTIONING
  15. 28. NOT CUSTOMER FOCUS
Down
  1. 1. DISPELLS IGNORANCE
  2. 2. DESIGN PROGRAM
  3. 3. FIRST 'C'
  4. 4. CRUCIAL INFO GATHERING
  5. 5. DON'T ASK THIS
  6. 6. HOW MANY HANDS?
  7. 7. THE NATURE OF THE THING
  8. 8. MOST IMPORTANT ASSET
  9. 10. A MUST HAVE ATTITUDE
  10. 14. FACTS-EVIDENCE AND
  11. 15. AND STANDING
  12. 19. FOUNDATION
  13. 21. IS KING
  14. 24. INTERIOR DESIGN