Across
- 2. If the caller does not have a loan #, what system can you use to find it?
- 5. Before you can request a Procedure Packet, you must check ______ _______ to confirm the investor/loan type.
- 7. You can search IIM using the * symbol, called the _______.
- 12. If you are speaking with a borrower, you must confirm the contact information under ______ ________ ________.
- 15. This tab shows all the events on the claim and is only for processors.
- 19. This tab in the module shows the checks that have been endorsed and released.
- 21. We send the procedure packet on the _________ tab.
- 23. This tab is a history of all checks that have been associated with the claim.
- 24. After you have opened the claim in the Module, you navigate to ______ ________ to verify the account.
- 25. To add the inspection to the Module, you go to the __________ ___ on the sidebar.
- 26. Where we put notes in the module.
Down
- 1. To properly open a new claim, once we choose the client and put in the loan number, we must hit the _________ icon.
- 3. The section on the transactions page where we released funds is the ______ transactions.
- 4. The tab you go to to open a new claim
- 6. In claim documents U stands for _____.
- 8. The tab in the module that shows the draws that have been disbursed.
- 9. We find documents in the module here.
- 10. The section on the transactions page where we received funds is the ______ transactions.
- 11. We typically search for claims using the ____.
- 13. This is another place we can look for authorizations on the claim detail page.
- 14. In claim documents P stands for _____.
- 16. In claim documents S stands for _____.
- 17. Stamp and go checks will always be on ____ until they are mailed out.
- 18. When a claim is closed we must _____ to notate the call.
- 20. The screen you see when you first sign into the module
- 22. Where do you put the check amount in the Claim Detail box?