Across
- 3. kind and pleasant
- 6. Great/wonderful
- 7. Even tempered
- 9. without wasting time
- 12. greeting
- 13. Competent/skillful
- 15. Above the normal or average
- 16. of highest quality
Down
- 1. Welcomer
- 2. In a good mood
- 3. up tempo
- 4. friendly/funny front desk person
- 5. Concerned or interested
- 8. kind gentleman at the front desk
- 10. not naughty
- 11. good manners
- 14. listening closely