Across
- 2. the benefit a product or service provides
- 5. presenting yourself and your company
- 9. the process of finding potential customers
- 10. a positive connection or relationship with a customer
Down
- 1. asking questions to understand customer needs
- 3. gaining the customer’s interest at the start
- 4. actively involving the customer in conversation
- 6. paying close attention to what the customer says
- 7. establishing a meaningful first interaction with a prospect
- 8. continuing contact after the initial interaction