Across
- 2. Type of communication expressed with clues and gestures
- 3. Type of approach that asks the customer if they need assistance
- 5. How many methods one can use in the initial approach to retail customers
- 8. A sales person should be able to offer more than one
- 9. Questions used to get specific information
- 10. Type of approach that allows the sales person to make comments about a product
Down
- 1. Approaching a customer starts with a...
- 4. Stage of sale where the sales person sets up an appointment
- 6. How many steps in the selling process
- 7. Type of approach that greets customers