Across
- 2. Includes responses such as "Go on" and "Uh-huh," as well as nonverbals like nodding in agreement
- 5. Used to obtain more information about conflicting, vague, or ambiguous statements
- 9. Condensing and ordering data to clarify a sequence of events, helpful when a patient rambles or provides data out of order
- 12. A question phrased in a way that might cause the patient to feel guilty or defensive, especially if answered in a way that conflicts with the nurse's values
- 13. Becoming impatient and not allowing the patient to finish sentences
- 14. Asking a question to clarify a phrase or a sentence, encouraging elaboration by the patient and indicating interest in getting more info
Down
- 1. Type of question that requires only one or two words to answer, used to gain more precise details
- 3. An attitude that the nurse knows better than the patient what is in the patient's best interest
- 4. Type of question that encourages a free-flowing response
- 5. Used when inconsistencies are noted, require that the nurse's tone of voice not be accusatory in order to be effective
- 6. Sharing conclusions the nurse has drawn from the information given, allowing the patient to confirm, deny, or revise the conclusions
- 7. Method of repeating what the patient said to confirm interpretation of the information
- 8. Type of question that can be perceived as threatening and put the patient on the defensive
- 10. Type of listening with purpose to the spoken words and noticing nonverbals
- 11. Use of this terminology can lead to confusion, misunderstanding, or embarrassment for the patient, who may not know the jargon being used