Across
- 4. for specifics is one of the first steps you should take when a client is dissatisfied with a service
- 5. books When making color recommendations to a client, it is important to ensure that you both are speaking the same language. Using ___ is one way to eliminate confusion and eliminate the possibility of a color mistake
- 7. differences Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these ____ will help you remain professional with all clientele
Down
- 1. record card The ____is the clients permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitive or allergies
- 2. form Every new client should complete a client ___, also called questionnaire, consultation card, or health history form
- 3. service In cosmetology, _____ is the cornerstone of success.
- 6. less and listen more An Important practical step that promotes effective communication is to