Across
- 2. an emotion we are allowed to share with callers
- 4. the Quality Team does this routinely
- 6. what we try to do for the community
- 7. code needed to find local resources
- 11. media where we share success stories
- 13. where the calls wait to be answered
- 14. range a demographic we collect
- 15. what we collect to find resources
- 16. what type of plan must a CUP client have
- 17. another word for the emergency experienced by the caller
- 19. what is used to ensure proper staff coverage
- 20. what type of feelings we share
Down
- 1. repeating information back to the caller
- 3. one of the top needs year round
- 5. the name of our database
- 8. what do we call the person looking for help
- 9. male or female
- 10. what do we offer the community
- 12. another word for help
- 18. a recovery plan for CUP