Across
- 2. Experiences go beyond the transaction and touch your customer on an emotional level that make your customer feel good about doing business with your company
- 4. Customer is able to remember the experience and how they feel about the company
- 6. To give a truly special offer to customer is memorable and it opens the door to doing business again
- 7. company services and support teams meet the quality of its products will result in this and thus long-time business
- 9. A powerful customer service tool where competition has never been greater, and both consumer choice and empowerment are increasing
- 10. One of the biggest factors in good customer service
Down
- 1. An approach in doing business that focuses on creating a positive experience for the customer
- 3. An important facet of customer service that can be difficult to measure and are important to your customers
- 5. To gauge the effectiveness of customer service in a way that measures the impact whether you use quantitative data or qualitative
- 8. To check in with your customer and uncover problems before they have to contact you