Across
- 3. The destination for remit calls after gathering information.
- 5. What you should ask when the caller is unclear.
- 7. The action you take if there are multiple apps on file.
- 8. The tool used to improve call quality.
- 9. The type of ticket you choose for application status calls.
- 10. The number you may use to enter and locate an application.
Down
- 1. The number that may need to match the LOB for enrollment status.
- 2. The system where you create tickets for calls.
- 4. The tab used to check a caller’s reference number.
- 6. The system used for pulling correction applications.