Across
- 2. where the CIs live
- 6. Outlining how IT creates value through ITIL
- 7. latest ITIL qualification
- 8. the only constant
- 9. Liam Neeson movie where he will find you
Down
- 1. no long just an incident
- 3. Estonia ITSM Oligarch
- 4. a way to measure performance
- 5. Adapting and Adopting from shared experience