Across
- 2. information passed through oral communication
- 5. you pay for a service before you use it and you cannot use more than you have paid for
- 8. extremely importan
- 9. the number of customers who switch from one supplier to another
- 10. at the beginning
- 13. kontur
- 16. to talk or write about someone or something,
- 17. to keeep customers with your business for the long term
- 18. a consumer who is displeased with a company
Down
- 1. system, or technique with a high degree of complexity
- 3. a telephone service which offers help to those who call
- 4. abune
- 6. the loss of clients or customers
- 7. without problems
- 11. and similar things; et cetera
- 12. a street where the most important shops and businesses in a town are:
- 14. a question especially one expressing doubt or requesting information
- 15. involving two participants