Across
- 2. Tracking this on your site can give insights into potential customer numbers
- 4. The cost of gaining a new customer
- 7. Likes, shares, and comments are examples of this on social platforms
- 8. A measurable value used to track success
- 9. The percentage of sales your business holds compared to competitors
- 12. This measures customer loyalty by asking if they would recommend your business
- 13. How many visitors take a desired action, like making a purchase
Down
- 1. This KPI shows how much you keep after covering costs
- 3. How quickly products are sold and replaced
- 4. This measures how satisfied customers are with your product or service
- 5. Total income generated from selling products or services
- 6. Feedback from your team on their workplace experience
- 10. A higher rate of this indicates that customers are satisfied and likely to return
- 11. The return you get from an investment compared to its cost