Across
- 3. A common KPI that tracks how satisfied a customer is.
- 6. A measure of how well a service or process is performing.
- 8. This KPI assesses how quickly incidents are resolved.
- 9. The speed at which a service responds to user requests.
- 10. KPI that tracks the success of implemented changes.
Down
- 1. A KPI that evaluates system downtime or service unavailability.
- 2. The overall productivity and efficiency of IT systems.
- 4. KPI for evaluating the rate of completing tasks on time.
- 5. Key indicators are often shown in this type of visual report.
- 7. KPIs are used to measure the achievement of ____________.