Across
- 3. Confirming the identity of the person calling.
- 4. Person responsible for resolving claims.
- 6. Assessing what the caller needs.
- 8. Protecting sensitive data and following privacy rules.
Down
- 1. Reviewing these helps you understand claim status and history.
- 2. Taking full responsibility for the call.
- 5. Claim Handling Crossword
- 7. Keeping a record of customer conversations.