Across
- 2. who to transfer through to for "Audit certificate requests"
- 5. what word do the 4 telecode statuses spell
- 7. who are the underwriters of 90 Day Purchase Security Insurance & Extended Warranty Insurance &flight Inconvenience Insurance
- 8. for Policies prior to 23 Nov 2002 for Mortgage Protection
- 10. When referring a refund for Online saver Tax Withheld you need to load a diary note with a _ year expiry
- 14. customer would like to follow up on a Commercial Credit Card application.
- 20. who must our customers call when trying to make a reverse charge call from overseas?
- 23. an ideal compliment to an ANZ Access Advantage or Select account. It�s a convenient line of credit of either $500 or $1,000 that you can use when you are short of cash.
- 24. how many days does a BPAY dispute take?
- 26. What is the ‘Branch Assist’ phone number?
- 28. what is the maxium time frame it takes for the cheque book to Reorder?
- 29. Any extra repayments a customer has made into their loan is considered a _ facility.
- 30. How many times can a customer be charged an overdrawn fee every calendar month?
- 31. What is the cut-off time for the International Sales department to perform domestic telegraphic transfers on weekdays?
Down
- 1. what is a PIN?
- 3. Renminbi CNY is theforeign exchange code for which currency.
- 4. How many times can a customer be charged an overdrawn fee every calendar month
- 6. Australian Swift Code
- 9. An account is in overdraft and the customer receives CentreLink payments. How much are we required to release to the customer (i.e. not keep to pay off the overdraft)?
- 11. Doing 3 staff-assisted transactions on a Progress Saver account?
- 12. If someone is wanting to enquire about a TT EXPECTED TO BE IN THEIR ACCOUNT- WHO WOULD WE TRANSFER
- 13. Centre City Shopping Centre Anne calls to say that her branch (Wantirna South 013433) has recently closed and would like to know at which branch her account details/signature card will now be held?
- 15. What BPP do you refer to when there are multiple enquiries that different departments deal with?
- 16. Balance Visa Centre Who do you transfer through to if a customer wants to redeem points on their balance visa?
- 17. Customers who request for a credit card closure with a "Past Due - "P" block code to be transferred to:
- 18. T/F: ANZ cardholders can request a statement for their chosen linked account to be mailed to their current address through as ANZ ATM
- 19. What is the non-resident country code for East Timor?
- 21. Can a customer with an AAVD card without ANZ Contactless be upgraded to an AAVD card with ANZ Contactless?
- 22. who deals with Policies outside regular underwriting guidelines for Landlords Insurance
- 25. Customer calls and needs to fax a copy of their payslip to assist with their personal loan application. What number would they fax this to?
- 27. what is the annual fee for the breakfree package?