Across
- 1. Businesses have a high customer … rate when they don’t meet customers’ expectations, causing lots of customers to stop buying from them.
- 6. Setting realistic expectations in a business’s … can help manage customer expectations.
- 8. A benefit of managing customer expectations that is achieved when customers are likely to return (2 words).
Down
- 1. What customers anticipate from a product/service (2 words).
- 2. Made when a customer is not satisfied they might make a ….
- 3. … policies are set by the company and ensure consistency, which can help manage customer expectations.
- 4. A benefit of managing customer expectations that is a result of loyal customers promoting your business.
- 5. Customers that promote your business to other people for free are called ….
- 7. Something that needs to be clear and regular with customers.