Across
- 1. Businesses have a high customer … rate when they don’t meet customers’ expectations, causing lots of customers to stop buying from them.
- 4. A benefit of managing customer expectations that is achieved when customers are likely to return (2 words).
- 6. Customers that promote your business to other people for free are called ….
- 7. A term used to describe customers who purchase from a company they have purchased from before (2 words).
- 10. What customers anticipate from a product/service (2 words).
Down
- 2. A benefit of managing customer expectations that is a result of loyal customers promoting your business.
- 3. A type of free marketing/promotion where customers speak to other people are your business (3 words).
- 5. … customers may leave negative reviews.
- 8. Not meeting customer expectations can lead customer to lose … in the business.
- 9. When a customer is not satisfied, they might make a ….