Across
- 3. doing something quickly and without much effort, e.g. the staff were very ...
- 5. impolite or unfriendly
- 6. the place where you are staying
- 7. to be polite and kind
- 10. a list of questions sent to many customers for them to fill out
- 11. unhappy with the experience, not satisfied
- 12. the front desk when you enter a building, especially common at hotels
- 13. very bad, the service at the hotel was ...
Down
- 1. a list of questions sent to a customer, perhaps more personalised questions
- 2. when you feel something is worth more than you paid
- 4. how happy a customer is, can also be the name of a survey (two words)
- 8. when someone leaves a comment or writes about a product or service
- 9. an answer on a survey meaning "okay" or "satisfied"