Across
- 5. Name of representative spotlighted in this month's newsletter
- 6. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
- 7. Department who handles Tech Issues at the customer level
- 9. Drama Llama
- 11. Customer Service Manager
- 12. Unofficial mascot of CS
- 13. Customer Service Trainer
- 14. Tool in which representatives communicate through text
- 15. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
- 17. Representative often mistaken for her "twin"
- 18. Brand name of gift LAZ employees received in 2019
Down
- 1. Additional title of a CS representative who assists Sales
- 2. Representative(s) who assist in taking credit card payemnts when paying an invoice
- 3. Max number of licenses Customer Service can quote for Canadian customers
- 4. Name of representative spotlighted in this month's newsletter
- 7. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
- 8. Extention you would dial to reach the general CS Queue
- 10. Color to wear on Thursdays
- 15. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
- 16. #1 Reason why a customer contacted Customer Service (from the December Newsletter)