LAZ Crossword

3. Name of representative spotlighted in this month's newsletter
9. Case management software that CS uses - branched off of SalesForce
10. Max number of licenses Customer Service can quote for Canadian customers
12. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
13. Customer Service Trainer
15. Additional title of a CS representative who assists Sales
16. Tool in which representatives communicate through text
17. Name of representative spotlighted in this month's newsletter
19. Brand name of gift LAZ employees received in 2019
20. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
22. Extention you would dial to reach the general CS Queue
23. Customer Service Manager
24. Color to wear on Thursdays

1. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
2. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
4. Department who handles Tech Issues at the customer level
5. Customer account database
6. Full name of new LAZ President
7. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
8. Credit card payment for an invoice goes to...
11. New-ish owner of Learning A-Z
14. Representative often mistaken for her "twin"
18. Something to stand around and talk about workplace gossip
21. Drama Llama
25. Unofficial mascot of CS