Across
- 3. Drama Llama
- 4. Name of representative spotlighted in this month's newsletter
- 7. Tool in which representatives communicate through text
- 9. Customer account database
- 12. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
- 14. Department who handles Tech Issues at the customer level
- 15. Brand name of gift LAZ employees received in 2019
- 16. Max number of licenses Customer Service can quote for Canadian customers
- 17. Name of representative spotlighted in this month's newsletter
- 18. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
Down
- 1. Something to stand around and talk about workplace gossip
- 2. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
- 5. Full name of new LAZ President
- 6. Additional title of a CS representative who assists Sales Representatives
- 8. Representative often mistaken for her "twin"
- 9. Credit card payment for an invoice goes to...
- 10. Case management software that CS uses - branched off of SalesForce
- 11. Customer Service Trainer
- 13. Unofficial mascot of CS