Across
- 3. – Treating someone unfairly based on race, gender, age, or disability.
- 4. – Bullying or unwanted behaviour that creates a hostile workplace.
- 5. – Regular process to update workplace rules and procedures.
- 8. – Laws created by government and legally binding.
- 9. – Key value underpinning fair, safe, and inclusive workplaces.
- 12. – Law that protects the rights of customers buying goods and services.
- 14. – Process to teach staff about laws, policies, and customer service.
Down
- 1. – Australian law that ensures workplace health and safety.
- 2. – Act that regulates how businesses collect and store personal information.
- 5. – Workplace rules and guidelines that put laws into practice.
- 6. – Principles of right and wrong beyond legal requirements.
- 7. – Ensuring all customers and staff are welcomed and valued.
- 10. – Policy that ensures equal employment opportunities for all.
- 11. – A customer’s expression of dissatisfaction with goods or services.
- 13. – Code that sets standards for food safety and hygiene.