Across
- 3. the most you will pay in a plan year
- 5. tax free service accounts
- 6. the twisting of policies by the existing insurer
- 9. obtains participants data files and request missing participant information from the client
- 10. customer management tool
- 12. established for participants who has reached stage four of their prescription drug plan
- 15. refers to the practices, safeguards, and binding rules put in place to protect your personal information
- 17. the percentage of covered medical expenses you pay after you have met your deductible
- 18. the federal health insurance program for individuals 65 and older
Down
- 1. answers difficult questions and assists with compliance requirements
- 2. a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patients consent or knowledge
- 4. the cost for owning an insurance policy
- 7. customer engagement platform
- 8. works within carrier, state, and insurance company rules
- 11. handles participants escalations and collects data to identify trends
- 13. every call with a participant is considered
- 14. provides an overview of recent account activity and alerts
- 16. is a means of protection from financial losses