Across
- 4. This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
- 6. A place we can find daily customized technical assistance based on our QOL returns/feedback.
- 9. The period for which a customer reports earnings for and is paid at the end of.
- 10. The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
- 12. The screen used when checking if Reco has been completed.
- 14. The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
- 16. The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
- 17. Basketball team TL Daniel would play for if he wasn't working here.
Down
- 1. The four principles of Service Australia's Master Plan.
- 2. The one page that is mandatory to check at every customer interaction.
- 3. This person only needs to report to Services Australia when a change occurs.
- 5. A colour that identifies updates to self service needing to be made.
- 7. The kind of income do we code when a customer calls to report.
- 8. The place of origin of Team Leader Colin's accent.
- 11. TL Chris's favourite drink.
- 13. Team Leader Kayla's catchphrase.
- 15. 2 Forms that are issued when a change of care occurs (no spaces between the answer).