Across
- 2. this plan saves $120 over the course of the year
- 3. building this helps you make a friend on your calls
- 5. when you go to anything other than "Ready" in Teleforce
- 8. what you use when the caller objects you
- 10. blood sugar issues can cause this
- 12. your trainers name
- 14. when a call is over you should do this
Down
- 1. this is the department you work for and also what you want to make every day
- 2. showing up is the first step
- 4. this plan saves $80 over the year
- 6. this indicates that there are calls waiting to be answered
- 7. all health concerns lead to...
- 9. how you should react to every health concern
- 10. when a call comes through and immediately goes to a "Wrap Up" screen
- 11. you can get your breakfast and lunch here
- 13. metrics that we look at to evaluate the overall productivity and performance