Across
- 4. Listens attentively and asks questions to clarify meaning; articulates ideas clearly in a manner appropriate for the setting and audience.
- 7. skills used to get along with others; in the business world,
- 8. failure to communicate clearly
- 10. A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors.
- 11. an activity in which someone shows, describes, or explains something to a group of people
Down
- 1. The gestures, movements, or mannerisms by which we communicate
- 2. a communication technique requiring the listener to concentrate, understand, respond, and remember what is being said
- 3. informal, nonstandard vocabulary
- 5. oral exchange of sentiments, observations, opinions, or ideas
- 6. outline of specific procedures; directions
- 9. clearly and exactly presented or stated