Across
- 3. restate what the speaker said in your own words
- 5. evaluating and analyzing what's being said
- 6. understading feelings and emotions
- 8. showing professionalism
- 10. understanding directions group work
Down
- 1. listening for enjoyment
- 2. ears receive sound
- 4. building trust and empathy
- 7. brain processes and understands the message
- 9. following directions customer service