Across
- 2. The process of assessing the quality or significance of a message
- 3. The process of comprehending the meaning of a message
- 5. The ability to understand and share the feelings of another person
- 10. The storage of information over an extended period of time
- 11. Listening that involves only the superficial understanding of the message
- 13. An unwillingness to consider new ideas or viewpoints
- 15. Listening with the intent to understand another person's feelings and perspective
- 16. The stage of the listening process where the listener provides feedback to the speaker
- 18. The active process of receiving and interpreting spoken messages
- 19. The tendency to believe that others are lying more often than they actually are
- 20. The temporary storage of information for immediate recall
Down
- 1. Listening without forming opinions or judgments about the speaker
- 4. The process of fully concentrating on what is being said rather than just passively hearing the message
- 6. The type of listening that involves analyzing and evaluating the content of a message
- 7. The tendency to believe that others are telling the truth, even in the face of contradictory evidence
- 8. Listening with an unbiased perspective, focusing on the content without personal feelings
- 9. The initial stage of the listening process, involving the perception of sound
- 12. The ability to retain and recall information that has been communicated
- 14. Guidelines that dictate how emotions should be expressed in a specific cultural context
- 17. Statements used to mitigate the impact of a message or to prepare the listener for potential negative feedback