Across
- 3. a claim that is still waiting for approval or a decision
- 6. to pass a problem to someone with more authority
- 8. to check or investigate a problem
- 9. to solve a problem
- 11. a difference between the agreed rate and the rate in the system
- 12. to check again what is happening with something
Down
- 1. a rejection without a clear or good reason
- 2. the expected time or standard for completing something
- 4. a temporary solution when the normal process does not work
- 5. work that should already be finished but is still waiting
- 7. the main reason a problem happened
- 10. when only part of the total amount is paid