LTD Master Minds

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Across
  1. 3. When a CM listens much more than they speak.
  2. 6. The policy provision acronym that limits losses that arise during a time period identified in the policy.
  3. 8. The physical demand level of an occupation is identified by what descriptor on an OI?
  4. 10. ______________ involves relating to the customers situation.
  5. 11. Administers claims within policy provisions and internal/external guidelines
  6. 13. The customer is expected to ______________ with us in the administration of his/her claim
  7. 14. Meeting commitments promptly for telephone calls and correspondence.
  8. 16. The Hurdle Period is the timeframe ___________the EDOC
  9. 17. The timeframe 3 months prior to the EDOC
  10. 20. A ________ session is a group discussion involving the CM and other resources such as an NCM, MD, TL, and/or vocational resource.
  11. 21. The Investigation Period is the timeframe _________ the EDOC
  12. 23. _________________ Periods of Disability provision refers to a disability which is related or due to the same causes as a prior disability for which a monthly benefit was payable.
Down
  1. 1. The policy requirements that outline who the policy insures
  2. 2. Help to Identify the appropriate OI by reviewing the Employers Job Description & the customers own description to match the job to an occupation.
  3. 4. A _________ is an activity a person cannot do.
  4. 5. What type of earnings are classified as Pre-disability earnings
  5. 6. Disability is intended to insure only a __________ of a person's income.
  6. 7. Provides real time coaching and feedback to the claim teams they support.
  7. 9. A ____________ is an activity a person should avoid doing.
  8. 12. Any wage or salary for any work performed for any employer during the Employee's Disability, including commissions, bonus, overtime pay or other compensation.
  9. 15. The period of time the employee must continuously and actively working as a member of a class (abbreviation)
  10. 18. The analysis of what the claim may need at a point in time.
  11. 19. The groups of employees that the employer wants to insure under the LTD policy.
  12. 22. An item or risk specifically not covered by an insurance policy or other contract