Across
- 2. A summary of financial accounts showing balances due is known as:
- 4. With an angry patient, you should always
- 5. How many different stages of grief are identified by Kubler-Ross?
- 7. between
- 8. Methods of gaining licensure include:
- 9. Which of the following professional attributes indicates the ability to identify with someone else’s situation?
- 11. The initials “RMA” listed after a medical assistant’s name indicate
- 12. four times a day
- 13. Which of the following is not part of the communication cycle?
- 14. Which one of the following defense mechanisms is defined as putting unpleasant events, feelings, or thoughts out of one's mind?
- 15. within
- 18. The goal of a medical assistant to treat patients and their families fairly is achieved by
- 23. Which of the following refers to the practice of underlining or highlighting important words and phrases when opening the mail?
- 24. Currently, the Occupational Safety and Health Act and the Clinical Laboratory Improvements Act do not require medical assistants to be
- 25. Which of the following constitutes unprofessional behavior when interacting with an externship preceptor?
- 26. Should be addressed as "Mr." or "Mrs." unless they tell you otherwise
- 27. Good interpersonal skills include
- 30. The abbreviation “CMA,” when listed after a medical assistant’s name, is his or her
- 32. inflammation
- 33. A list of places where the doctor will visit during a convention is known as a(n):
- 34. Account statements for a medical practice should be sent as:
- 36. A crime punishable by a fine or imprisonment for more than one year is known as a
- 37. The 5 Cs of communication include
- 39. The abbreviation for Plaza is:
- 40. Which of the following organizations offers the Registered Medical Assistant credential?
Down
- 1. twice a day
- 3. Which of the following terms means the act of articulating and speaking clearly?
- 5. A division of medicine that involves medical issues or medical proof at trials having to do with malpractice, crimes, and accidents is
- 6. Which of the following terms describes behaving courteously, conscientiously, and in a generally businesslike manner?
- 10. disease
- 16. above
- 17. surrounding
- 19. When an employee can leave the organization at any time, or for any cause or reason is known as:
- 20. In medical offices, memoranda are most commonly used to communicate with which of the following groups of people?
- 21. Which of the following words best describes a medical assistant who works effectively as a team member in the medical office?
- 22. abstinence from committing any harm is:
- 28. The three types of listening are evaluative, active, and
- 29. immediately
- 31. Which of the following organizations publishes a journal called CMA Today?
- 35. Being able to disconnect the importance of an emotional event from a specific event or idea is known as:
- 38. The voluntary termination of pregnancy is an example of what type of dilemma