Across
- 7. the person who receives the message
- 8. A book, article, person, or other resource consulted for information.
- 9. interpretation of the language and symbols sent by the source through a channel
- 10. musical commercials usually sung with the sales message in the verse
- 11. things that cannot be realized or defined
- 14. losses experienced by retailers due to shoplifting, employee theft, and damage to merchandise
- 17. The end user of a product or service
- 18. the processing of information into the memory system—for example, by extracting meaning.
- 19. anything that interferes with, distorts, or slows down the transmission of information
- 20. whatever a speaker communicates to someone else
Down
- 1. Large stores combining full-line discount stores with supermarkets in one place.
- 2. the cutting out of marketing channel intermediaries by product or service producers
- 3. an alternative method of international trade which promotes environmentalism, fair wages, alleviation of global poverty and a fair price for growers
- 4. independently owned firms that take title to the merchandise they handle
- 5. the actual item that is sold
- 6. A written or spoken media message designed to interest consumers in purchasing a product or service
- 12. All notes in a scale related to one central tone
- 13. the environment in which a customer and service provider interact
- 15. Actions or activities that one person performs for another
- 16. a short and striking or memorable phrase used in advertising.
