Across
- 2. responds to an objection by showing a customer that the product works
- 4. "We have other colors of that available. Would you like to see them?"
- 6. responds to an objection by offsetting the objection with a product feature
- 9. what you can identify by observing, listening to, and questioning a customer
- 10. when one business has total control over access to a certain product, service, or resource
- 12. responds to an objection by recommending an alternative product
- 15. not funded by the government
- 18. a company that only operates in the country they are from
- 19. operates with the purpose of generating a profit
- 22. intellectual property protection for brand names and brand related images
- 24. a system where individuals are encouraged to start their own business with limited government involvement
- 25. any direct contact between a salesperson and a customer
- 26. funded by the government and provides services to the community
- 28. the physical attributes of a product
- 30. selling to everyday people in a store for personal use
- 31. function of business that supports buying and selling functions
- 32. buying motive based on feelings
- 34. use this closing method when the customer has an objection that can be solved with services provided by your company
- 38. "Welcome to the store"
- 40. offering related products with the main product you are selling
- 43. the values and moral principles that guide decision making
- 44. shows items purchased, cost, and sales tax
- 46. responds to an objection by turning the customer's concern around into a selling point
- 49. competing by trying to have better products, customer service, etc. than your competitors
- 51. type of decision making made when buying a high priced item that you have bought a few times
- 52. competing by trying to have lower prices than your competitors
Down
- 1. responds to an objection by asking the customer a question
- 3. operates on donations with the purpose of helping a cause
- 5. function of business that involves making or acquiring product
- 7. a company that operates in a variety of countries
- 8. "How can I help you?"
- 11. corporate practices that help support people and communities beyond the business
- 13. use this closing method when the product is about to be sold out or go up in price
- 14. function of business that involves managing the company's money
- 16. type of decision making made when buying a high priced item that you have rarely or never bought
- 17. "That's too expensive"
- 20. "I'll buy it later when there's a sale."
- 21. only type of intellectual property protection that does not need to be filed with the government
- 23. the satisfaction gained by a consumer when using a product
- 27. selling products between businesses for professional use
- 29. use this closing method when the customer shows strong buying signals
- 33. "I don't like the way this looks on me"
- 35. "I don't want to buy from your company."
- 36. responds to an objection by showing the customer they are wrong with facts
- 37. intellectual property protection for inventions
- 39. function of business that involves planning, organizing, and controlling resources
- 41. a prospect, or potential customer
- 42. use this closing method when the customer has narrowed down their choices to two products
- 45. percentage fee placed on the sale of goods and services
- 47. buying motive based in logic and facts
- 48. intellectual property protection for creative work
- 50. type of decision making made when buying a low priced item that you buy frequently