Across
- 2. institutions and processes creating communication, delivery, and exchanges that have value
- 5. percentage of total sales volume
- 6. people who share similar needs/wants and ability to purchase
- 7. goods and services makes it capable of satisfying customers
- 8. intangible items with monetary value satisfies needs/wants
- 9. tangible items with monetary value
- 10. businesses buy products for use in their opertions
- 11. group of people likely to become customers
Down
- 1. goods and services for personal use
- 3. info about the target market
- 4. product, place, price, promotion
- 5. the idea that a business strives to satisfy its customers