Across
- 1. The high or low level of your speech
- 3. Used to decide what action to take
- 5. provides synonyms,or similar words to a word you are using
- 7. Involves mistyping monetary figures, like the balance on a patient statement
- 8. designed for two-way communication
- 11. The letter writter's initials followed by a colon or slash and the typist's initials are sometimes included in the letter
- 13. A written greeting such as "Dear"
- 14. Handling all calls politely and professionally using good manners
- 15. sometimes used to bring the subject of the letter to the reader's attention
- 17. include information such as the number of enclosures that included with the letter and the names of other people who will be receiving copies of the letter.
- 18. involves checking a document for factual accuracy, logical flow, conciseness, clarity, and tone
- 19. Determining the destination of a call
Down
- 2. Contains all the necessary information for the letter's correct delivery
- 3. used for communicating with people that are hearing impaired
- 4. involves checking a document for grammatical, spelling, and formatting errors
- 6. deciding which calls should be put through immediately and which calls are better handled by taking an message
- 9. Clear and distinct speaking
- 10. Saying words correctly
- 12. Involves the positioning of the various parts of a letter
- 16. Begins two lines below the salutation or subject line.