Across
- 5. Grievance subtype used for any complaints about the plan (2 Words)
- 6. Grievances reported within 60 days
- 11. Broker gave member incorrect information (2 words)
- 12. Drug Efficacy Study Implementation (abbvr)
- 14. Hospital coverage
Down
- 1. coverage phase where the member pays $0 OOP for the remainder of the year
- 2. Complaints that should be transferred to Medical
- 3. Medicare Advantage coverage
- 4. the amount the member pays each year before the insurance starts to pay their portion of drug costs
- 7. Grievance subtype used when complaint is about receiving unwanted letters
- 8. Prescription drug coverage
- 9. Medical Coverage
- 10. Tab for Medicare policies only that will show accumulators
- 13. Select Health starts to pay a portion of the covered drugs (abbvr)