Across
- 3. We need to do this with a product on a sales call.
- 8. We try not to have any of this on the call.
- 9. We do this twice.
- 10. One of the services they can use to guard their home.
- 12. One of the services they can use to protect their identity.
- 14. We ask for ... to place an order
- 15. We offer additional ... before the end of each call.
- 16. Don't forget to ...
- 19. This shows our efficiency on calls.
- 22. For empathy it first needs to be...
- 24. If we need to ask for approval or a question we put the customer on...
- 26. One of the services they can use to save them money on their health.
- 28. What we need to have about our products.
- 29. Also don't forget to do a ... log.
- 30. We give this to customers.
Down
- 1. With this we try to have a variety of good words and try not to repeat them or have filler words.
- 2. We ask ... questions to personalize.
- 4. How we act towards the customer even if we don't have the answer right away.
- 5. We need to ... an account before given out private information.
- 6. If a customer is confused or needs more information we...
- 7. How we phrase information we give.
- 11. One of the first things we say on a call.
- 13. The information we give should be...
- 17. For empathy we say more than "I'm sorry", meaning we are ...
- 18. How empathy should be perceived to the customer.
- 20. Where we try understand and feel how others feel.
- 21. One of the services they can use to save more money.
- 23. The company we work for.
- 25. What we do after the customer explains the situation.
- 27. Even though the customer can't see our face we should...