Milady Chapter 4 Communicating For Success (5)

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Across
  1. 2. ? is the best policy.
  2. 4. ? client relationships tactfully and sensitively, with professionalism and respect.
  3. 6. When it comes to ? the same word can have a different meaning across cultures, which is why it is always best to avoid using slang terms.
  4. 8. ? clients, in particular, do not like gum chewing, slang, or the use of yeah instead of yes.
  5. 11. The work environment is never the place to discuss your personal life and ?.
  6. 12. Be open to constructive ?.
  7. 14. Don't take things ?.
  8. 16. You will also service clients who are very ? from you.
  9. 17. As a stylist, you'll find the clients you are most likely to attract are ? to yourself in age, style and taste.
Down
  1. 1. Do not gossip or complain about ?.
  2. 3. As a ?, avoid discussing religion and politics.
  3. 5. When you meet an older client for the first time, ask how he or she would like to be ?.
  4. 7. If you client is ?, change the subject as soon as you can.
  5. 9. ? everyone with respect.
  6. 10. Do not engage in an attempt to fulfill the role of counselor, career guide, parental sounding board, or ? coach for any of your clients.
  7. 13. When seeking advice about an issue or problem, think of possible ? beforehand.
  8. 15. ? being pulled into spats and cliques.
  9. 18. ? taking sides in a dispute.