Across
- 3. Tool used for finding the root cause of a problem
- 4. Production flow analysis (PFA) is a method of identifying part families that uses data from
- 5. Any difference between the customers’ expectations of a product or service and their perceptions of their experience.
- 7. An activity that takes time, resources, and cost but does not add to the customer requirements
- 9. Japanese car-maker has recently implemented an International Multi-purpose Vehicle project (IVM) to connect its supply system on a global scale.
- 10. Mistake Proofing is called as
- 14. This tool is used during the ACT phase
- 15. First Indian steel company to win the Deming Award
- 17. Process of moving items directly from an incoming trailer or container to an outgoing trailer or container.
- 21. A group of workers who do the same or similar work, who meet regularly to identify, analyze, and solve work-related problems
- 22. A well-known family of standards for quality management systems (answer contains letters and numbers).
- 23. The set of interconnected relationships between all the parties that supply inputs to and receive outputs from an operation.
- 24. The time elapsed from the beginning of a work process request until it is completed
- 25. The country to which Hornby moved its manufacturing in 1995.
Down
- 1. An approach to quality improvement pioneered by Motorola in the 1980s
- 2. Worst activity time that could be expected in a PERT network
- 6. Key to Chart is provided in
- 8. Object that represents the individual values
- 11. Scientific approach to process improvement or problem solving on a broader scale
- 12. Technique that uses only one estimate per activity
- 13. Anglo-Dutch company which announced the restructuring of its European Foods R&D operations in 2006 to improve its competitiveness
- 16. Method for generating ideas to solve a design problem
- 18. The ‘________ effect,’ the tendency for fluctuations in demand to be amplified as orders are placed successively back up a supply chain.
- 19. A work controlled method to ensure the oldest inventory is the first to be processed
- 20. The balancing of work amongst the workers during a period of time, both by volume and variety.