Across
- 5. system that ties together all ares of a business to facilitate planning (abv)
- 6. using CRM data to get a customer to buy additional products
- 9. third party B2B provides a platform for buyers and sellers to interact
- 10. assists workers in communicating, collaborating and coordinating their activities
- 13. type of auction that allows sellers to submit bids; one buyer, many sellers
- 15. these decisions are most likely to be automated
- 18. last phase of the decision making process
- 19. allows customers to modify standard program functions
- 20. used for geographic information (abv)
- 21. Google's electron meeting system
Down
- 1. these decisions are least likely to be automated
- 2. first phase of the decision making process
- 3. reverse of "what-if" analysis
- 4. mathematical and statistical modes in a decision support system
- 7. a new version of groupware; a Microsoft product
- 8. Amazon uses this to recommend products to customers
- 11. type of information exchange that replaces a lot of paper
- 12. everyone involved in delivering good and services to customers
- 14. a system that is used in all the functions of a systems to support decision making
- 15. Microsoft electronic meeting system
- 16. in this phase of the DMP the objective is to define criteria for the decision, generate alternatives, and define associations between them
- 17. using CRM data to entice customers to buy more expensive products