Across
- 3. customer wants their program back
- 5. can't afford, don't want, doesn't see value
- 6. awkward silence (2 words)
- 8. angry customer wants to speak to "the manager"(2 words)
- 12. leave a memo/write notes
- 15. gain intel
- 16. process of learning skills
- 18. devices used to perform tasks
- 19. celebratory hand slap (2 words)
- 20. ACH & CC platform to secure line
- 21. to continue hold onto keep
- 22. what learning leads to
Down
- 1. ability to respond effectively without interruption focused attention (2 words)
- 2. customer concern needs assistance
- 4. a warm friendly opening
- 5. platform used to locate record for customer
- 7. answer to a question
- 8. performance of duties
- 9. checking eligibility
- 10. acknowledgment of achievement
- 11. a general summary
- 13. positive remark expression of praise
- 14. acquire achieve or attain
- 17. express gratitude