Across
- 2. Agent Directive: Always keep your voice steady and professional — show ___
- 3. Agent Season Code: Tulips and daffodils are planted in this season
- 6. Intel Drop: Plants shipped without soil around roots
- 8. Operation Spring Bloom: Plant these in fall for flowers later
- 11. Fall Assignment: Customers must plant tulips before the ground ___
- 12. Top Secret File: Data about agent performance
- 13. Operation Protect: Mulch provides this for overwintering plants
- 15. Operation Roots: Fall planting helps bulbs establish strong ___
- 16. Agent Directive: A positive ___ can defuse customer frustration quickly
Down
- 1. Top Secret Bloom: The first flower of spring, symbol of rebirth
- 4. Mission Complete: Ending a call with gratitude creates this feeling
- 5. Operation Timing: Agents remind customers shipping is based on planting ___
- 7. Top Secret Code: A smile in your tone helps build instant ___
- 9. Agent Gardening Tactic: Layering bulbs like a spy’s disguise
- 10. Agent Code Word: Always treat the customer the way you’d want to be ___
- 14. Operation Patience: Giving customers time to explain fully is active ___