Across
- 3. Yorkshire city known for its vibrant culture and customer service excellence.
- 7. Someone who goes above and beyond in everything.
- 8. The ultimate goal for Customer Service.
- 11. Annual celebration recognising frontline superstars.
- 12. Historic city in Berkshire with amazing customer service skills.
Down
- 1. What every situation seeks.
- 2. What customer services provide to customers daily.
- 4. Virtue needed when handling tough situations.
- 5. What every great customer service team deserves.
- 6. A way to say thank you for great service.
- 9. A skill that is just as important as speaking.
- 10. Makes the dream work in customer service.
- 13. Key trait for understanding feelings.